Consumer protection · state
Washington Attorney General Consumer Complaint Program
Washington State Office of the Attorney General
The AGO offers informal complaint mediation: it forwards consumer complaints to the named business and requests a response within 30 days. The AGO cannot compel resolution, give legal advice, or represent individual consumers; it can only bring legal action in the name of the State. Closed complaints are retained for pattern analysis and may seed civil-enforcement investigations. Specialty intake forms exist for: General Consumer, Robocalls, Pregnancy Accommodations, Fair Chance Act Jobs, Manufactured Housing, and Medicaid Fraud Control Unit. Lemon law complaints are submitted by mailing a PDF. A Spanish-language form is available for several intakes.
Who qualifies
Washington state residents, and any consumer with a complaint about a business located in Washington state.
How to apply
File online via the General Consumer Complaint form, mail a PDF complaint form, or call the consumer hotline.